FaQs. General Information
can i order from website and Facebook page ?
yes Facebook shop( linked to https://www.facebook.com/BCUTEkw bcute-kw website find the easy way for you to order its same price and same products , you can also order through whatsapp and messenger .however most of product you can find on website.
I’m not sure about some item made or color what i can do ?
in some products that customer like to see before decide you can made a note to delivery to provide deferent ( color or size or type) as sample or any other item to decide on your site .in case theirs a deferent in the price you will pay or get refund at delivery time .
i made mistake by product name i want to replace it , am i going to pay for replacing for delivery ?
no we don’t charge extra delivery for replacing , just please try be sure before order. and don’t remove or open packing of the product .
why there’s no pay online on your website ?
we like you to pay only for what you see on website and be sure to pay only after your receive it .payment getaway also coming soon .
I haven't received my item. What can I do?
please contact us on whatsapp , or normal call from 7 am up 11 pm, normally we respond instantly .
i dont have phone number , can i still order ?
sure we will follow with you through messenger , just stay on line at delivery time
you can visit facebook page and sms from thire.
not sure about my address how can i contact delivery ?
delivery person will contact you , if you can send location on whatsapp , or provide apartment or home civil id number he can reach you .
I haven't received my item. What can I do?
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Repairs, replacements and refunds are known as remedies
Repairs, replacements and refunds are known as remedies. You can ask for a remedy under the Consumer Guarantees Act (CGA). You should be able to get a repair, replacement or refund if:
- products or services don’t do what they are meant to, or are defective
- products or services are different from their description, eg on packaging or in advertising
- products don’t match the sample or model you were shown
- products or services are not reasonably fit for a particular purpose you told the seller about
- the retailer did not have the right to sell the product
- delivery is late or never arrives, or products are damaged in transit.
you can replace any product if not opened or used .
The likelihood of getting one of these remedies depends on:
- no delivery charge for replace items.
about delivery tearms
we deliver all available products on website same day of order if its between 7-12 am mostly , or next day regarding to your note you leave in order page for drivers .pleas keep you phone on and stay connected to internet .
delivery start from 8 to 10 pm normally
charge of delivery 1.500 kd all areas except sbah alahmed no delivery for this city .order 10kd+ will discount delivery from the order value .
driver can make normal call , what’s up call or imo ,, please keep note for delivery if you don’t have phone number .
if you are not sure about your address , dont worry drivers still can still reach you by what’s up location . enjoy shopping
INFORMATION WE COLLECT
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
CCPA PRIVACY RIGHTS (DO NOT SELL MY PERSONAL INFORMATION)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
THIRD PARTY PRIVACY POLICIES OF BCUTE
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